Terms and conditions
Please Read the Information below completely then fill out before submitting. I grant permission to Discount Phone Repairs to perform any action deemed necessary in an attempt to repair my device. Furthermore, I release Discount Phone Repairs from any liability for any data loss which may occur, or component failures occurring during attempted repair, testing, or at any other time. Discount Phone Repairs is not responsible for loss of profit or any direct, indirect, special, incidental, or consequential damage occurring during or after device service. Head to https://discountphonerepairs.com/terms-and-conditions for full Terms and Conditions.
Call Out Fee:
Discount Phone Repairs has a standard call out fee of $69 per hour in which includes our staff drive time to the customer/s Location.
After hours Call Out Fee:
Discount Phone Repairs business hours are Monday to Friday 9:00am - 5:00pm and Saturday to Sunday (By Appointment between 9:00am - 5:00pm AEST therefore outside these hours incur a $150 Call out fee and is subject to availability.
Public Holiday / Local Holiday Surcharge:
Public Holidays and or Local Holiday incur a 50% Holiday Surcharge.
Local Holiday = If the repair is within the local area and there is a local holiday for that area, then a 50% Surcharge is incurred to the repair price not including any credit card fees on top.
When using Card: Attracts a 2.5% Card Surcharge
Cash on the day: Per our 24 hour cancelation policy we require a card on file. We require the Card Number, Card Expiry Date and the Card CVC.
Card Payment: Card can either be used on the day for payment or prior to the repair. Per our 24 hour cancelation policy we require a card on file. We require the Card Number, Card Expiry Date and the Card CVC. Attracts 2.5% Card Surcharge.
Secure Payment Link: Please email our team to request the Payment Link at email@example.com. A 2.5% Card Surcharge applies.
Funds Transfer: You may pay via funds transfer option and we don't charge any extra fees. We recommend you check with your bank first.
Our Funds Transfer Account Details as follows:
Account Name: Discount Phone Repairs
Account BSB: 064835
Account Number: 10211421
Reference Number: Please use the Invoice Number for all Funds Transfer in the description when paying via Funds Transfer for easy tracing. To prevent delay in processing you Repair Booking or Repair, we recommend that you take a screen shot of your'e Paid Repair and email it to our team. Our email firstname.lastname@example.org
24 hour Cancelation:
Discount Phone repairs has a 24 hour Cancelation policy therefore any changes to Repair Bookings within 24 hours of your booking/s incur a 100% non-refundable of the goods and Services Cost.
If you decide to cancel your booking prior to the booking date and or time, Card Surcharges are non-refundable and a $25 Booking Cancelation Fee applies.
If we repair your phone and you have gave us the incorrect model of device, our call out fee applies of $69 per hour spend Repairing and or Travel Time.
Liability / Breakage of your device:
All device/s Repair/s comes with all kinds of risks when repairing therefore Discount Phone Repairs does not take any liability for breakage, Software loss, accidental damage to any device. Discount Phone Repairs will do everything within its current power to repair your device however therefore does not guarantee permanent repair. An hourly fee of $69 per hour may be applied for extra time required to repair any device.
Warranty of Repair:
Discount Phone Repairs offers its customers a 12 Month Manufacturer Warranty on Screen Replacement Part only. Warranty is void if the device / Screen / other parts have been damaged via customer such as dropped, water damaged, software updates etc. A call out fee of $69 will be applied prior to your booked in repair date and if found to be void, part/s cost and each hourly rate will be applied to repair the device. Warranty is not valid on other parts of the device.
If a Screen is pixelating / lines through it and or touchpad not working correctly a $69 call out fee still applies. If we find that the Screen is faulty after carrying out our Diagnostics Check and is covered under the Manufacturer/s Warranty we will organise a replacement part. In some cases replacements may take a few days and we may need to hold your device till we have repaired your new screen. If we find that it is covered the $69 call out fee is refunded via Discount Phone Repairs or in most cases waivered. A Card on file is required for security purposes.
Phone Testing / Diagnostics:
Discount Phone Repairs requires access to the device to check if the device is in good working order therefore the customer is required to supply access to the device. Diagnostics generally include Camera Test, Keyboard Test, Calling Test such as Speaker check etc.
Discount Phone Repairs has a strict Diagnostics Fee Policy. $69 is applied to all Diagnostic Checks which includes the time of our technicians to come out to your address. Diagnostic Fee/s are based on per hourly rate.
Waiver / Agreement Form:
Discount Phone Repairs holds the right to ask for the customer to fill in a waiver form prior to repairing their device.
This outlines the customers details, repair type, repair details to be carried out and the agreement terms and conditions prior to repair. Repair/s will not be carried out until the Agreement Form is filled out, signed and dated.
Faulse / Unacceptable Behaviour:
Discount Phone Repairs has a Zero Tolerance to negative and or abusive behaviour. This includes profanity, threatening remarks, religion beliefs, equality beliefs, Sexual Orientation, false accusation/s and or aggressive behaviour. Repair Service/s may be instantly Terminated without notice from our team if this is the case and will be recorded either by paper, video and or camera footage.
Evidence of Repair:
Our team may require to document each repair either by photo / written / Video therefore Discount Phone Repairs holds the right to do so for quality and training purposes.
Bookings are subject to availability and therefore bookings are not guaranteed until payment is met, a Booking Confirmation is sent via email.
Weather / Natural Disaster/s / Insurance:
Discount Phone Repairs does not take liability for Natural and or Weather Disaster/s therefore we recommend you have the correct / required Insurance for your device.
Booking/s maybe cancelled due to Weather / Natural Disaster/s that are beyond Discount Phone Repairs control.
Refunds and Returns of Accessories:
All Accessories can be refunded for online store credit / Repair Services only within 28 days from purchase. Products must be in original packaging, not used, no signs of ware, tare and customer must provide receipt of proof of purchase.